Bag O' Crab ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with our advertising.
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: name, email address, phone number, postal address (when you make a reservation or contact us).
- Reservation details: date, time, party size, spice level preference.
- Technical data: IP address, browser type and version, time zone setting, device identifiers, operating system, and platform.
- Usage data: pages viewed, links clicked, referring URLs, page response times, and download errors.
- Marketing data: your preferences in receiving marketing communications from us.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations.
- Respond to your inquiries and provide customer support.
- Send you promotional communications (only if you have opted in).
- Improve our menu, recipes, and dining experience.
- Detect and prevent fraud or other illegal activities.
- Comply with applicable legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website and to measure advertising performance. For full details, please see our Cookie Policy.
In particular, we use Google Ads to display advertising on Google search results and across the Google Display Network. Google uses cookies to serve ads based on your prior visits to our website and other websites. You may opt out of personalized advertising by visiting Google Ads Settings.
4. Google Ads & Conversion Tracking
We use Google Ads conversion tracking, including the Google Tag Manager and Google Ads Conversion Linker, to measure the effectiveness of our advertising campaigns. Conversion tracking uses cookies to track what you do after clicking on an ad served by Google.
The data collected may include:
- The ad you clicked on.
- The page you landed on.
- Whether you completed a reservation or other conversion action.
- Information about your browser and device.
This information is used by Google to compile statistical reports about our advertising performance. You can opt out of Google Ads conversion tracking by changing your browser settings or by visiting Google Ads Settings.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: reservation platforms, payment processors, email service providers, and analytics providers (Google Analytics, Google Ads).
- Legal authorities: when required by law, court order, or governmental regulation.
- Business transfers: in the event of a merger, acquisition, or sale of assets.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Depending on your jurisdiction (e.g., if you are in the European Economic Area, the United Kingdom, or California), you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Request portability of your data.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us at bagocrab.concord@gmail.com.
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us so we can delete the information.
9. Security
We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
- Email: bagocrab.concord@gmail.com
- Address: 4340 Clayton Rd, Concord, CA 94521
7. California Consumer Privacy Act (CCPA) — Your Choices
The California Consumer Privacy Act (CCPA) gives California residents specific rights regarding their personal information. This section explains those rights and how to exercise them.
7.1 We Do Not Sell Personal Information
Bag O' Crab does not sell your personal information for money. However, under CCPA, the use of advertising cookies (such as Google Ads) may constitute “sharing” of personal information. California residents have the right to opt out of such sharing.
7.2 How to Opt Out
You may opt out of advertising “sharing” through at least these three pathways:
- Browser controls: Most modern browsers let you block third-party cookies or send a Global Privacy Control (GPC) signal.
- NAI opt-out: Visit optout.networkadvertising.org to opt out of Network Advertising Initiative member advertising.
- Google Ads Settings: Visit Google Ads Settings to opt out of personalized Google Ads.
7.3 Your CCPA Rights
California residents have the right to:
- Know what personal information we collect and how we use it.
- Delete personal information we have collected from you.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of your personal information.
- Limit the use of sensitive personal information.
- Non-discrimination: We will not deny service, charge different prices, or provide a different quality of service because you exercise any CCPA right.
7.4 How to Exercise Your Rights
To exercise any of these rights, email us at bagocrab.concord@gmail.com with the subject line “CCPA Request” and tell us which right you wish to exercise. We will respond within 45 calendar days.
8. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) feature. When DNT is enabled in your browser, we honor the signal and will not:
- Place tracking cookies that are not strictly necessary for the website to function.
- Use tracking pixels from third-party advertising partners.
- Serve personalized advertisements based on your browsing history.
We also honor the Global Privacy Control (GPC) signal, which functions similarly to DNT. If we detect either signal, our website will automatically adjust to opt you out of advertising tracking.